York Water District and its staff continue to monitor the developments regarding COVID-19 (coronavirus). This national emergency has not been without challenges. Please be assured, our dedicated employees are doing their part in keeping your drinking water safe here in York.
While our main office and facilities remain closed to the public, YWD office staff is working remotely to answer your calls and assist you. Due to a large call volume, some customers have experienced delays in getting through, we apologize for this inconvenience. If this happens to you, please call again or email email@example.com . We urge you to take advantage of additional online resources such as bill pay, water service applications, ATV permits, customer inquiries, water main extension applications and more. All of this can be found on this website. Customers may also use our “After Hours” drop box located at our main office on 86 Woodbridge Road for bill pay or any other communications.
Our Treatment Plant is being operated by our licensed operators daily and meeting all water quality parameters. Our customers are receiving the high-quality water they are accustomed to.
Our Distribution Crews are busy with annual spring projects such as preparing our infrastructure in advance of Town of York paving projects, spring cleanup, equipment repairs and prepping for several construction projects.
PLEASE BE ADVISED
The Town of York has extended the Civil Emergency (originally effective April 3, 2020) until June 30th, 2020. This Civil Emergency limits the use of many town facilities and delays the opening of various businesses in accordance with the Governor’s Civil State of Emergency.
Please review the Town of York’s Civil Emergency Declaration effective April 3, 2020, on their website www.yorkmaine.org in order for you to be informed on what is required.
As a result of the COVID-19 pandemic we must take precautions to assure that our employees can continue to provide the essential water service our community depends on to get through this crisis. We are not scheduling any service calls that require our employees to enter any residence unless it is to turn on/off a water service and install/remove a water meter. In order for us to execute service/meter work orders, we need to comply with CDC guidelines and ask you a few questions as follows:
Has anyone in your house traveled in the last 14 days to regions on the CDC’s COVID-19 Travel List?
Has anyone in your house been told that you have or are suspected of having COVID-19?
Does anyone in your house have symptoms of COVID-19, such as a fever, cough or shortness of breath.
If any of these questions are answered “YES” then District staff cannot enter the home at this time. As a solution we can provide the meter to a plumber or caretaker to install and they can coordinate operation of the exterior shut off valve with the District.
Once we establish that we still need to provide service at your residence, there are a few more questions to ask:
Has anyone physically been in the property in the last two weeks?
Does your installation require access inside the living area of the house or structure?
Is there an alternate basement entrance for use by our service technicians?
if answered “YES” to 1. and 2. then District staff cannot enter the home at this time. We can provide the meter to a plumber or caretaker to install and they can coordinate operation of the exterior shut off valve with the district.
When appointments are made, we are asking customers to practice social distancing and provide our staff the space necessary to do their work. As a precaution our meter crews are wearing necessary Personal Protective Equipment during each appointment and thoroughly cleaning in between appointments.
Where possible we prefer to schedule meter appointments with the plumber or caretaker prior to the owner’s arrival.
CLICK HERE for COVID-19 information and updates.